Shipping policy
Shipping Policy
Thank you for shopping with Romvera. We work to make your ordering experience as simple and transparent as possible.
Order Processing
Orders begin processing after payment has been successfully confirmed. Once an order has entered fulfillment, we may not be able to cancel or modify it.
Shipping Destinations
Romvera ships to supported destinations worldwide. Shipping availability may vary depending on the product and destination.
Shipping Costs
Shipping costs, if applicable, are shown at checkout before you complete your purchase. Some products may qualify for free shipping when indicated on the product page or during checkout.
Estimated Delivery Times
Delivery times vary depending on the destination, product, supplier, carrier, and customs processing. Any delivery estimate displayed on the product page or at checkout is an estimate and is not guaranteed. Most orders are delivered within 10 to 30 business days after shipment, depending on the destination.
Please note that international orders may require additional transit time due to customs or local carrier processing.
Tracking Information
When tracking is available, you will receive tracking information after your order has been shipped. Tracking updates are provided by the shipping carrier and may not appear immediately after shipment.
Multiple Packages
Because some products may be fulfilled from different locations or suppliers, items from the same order may occasionally arrive in separate packages.
Shipping Delays
Romvera is not responsible for delays caused by carriers, customs processing, weather conditions, peak shipping periods, incorrect delivery information, or other circumstances outside of our reasonable control.
If your order is significantly delayed, please contact us and we will help you review the available tracking information.
Incorrect Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.
Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country. These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.
Damaged, Missing, or Incorrect Orders
If your order arrives damaged, incomplete, or incorrect, please contact us as soon as possible with your order number and photos or video of the issue so we can review the situation.
Contact Us
If you have questions about your shipment or delivery, please contact us through our Contact Us page and include your order number whenever possible.