Refund policy

Return & Refund Policy

We want you to be satisfied with your purchase from Romvera. If you are not completely happy with your order, you may request a return within 30 days of delivery.

Return eligibility

To be eligible for a return, the item must be unused, in the same condition in which you received it, and in its original packaging. Proof of purchase may be required.

Please contact us before returning any item. Returns sent without prior authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong product, contact us as soon as possible and provide photos or video of the issue so we can review your request.

If the issue is confirmed, we will provide an appropriate solution, which may include a replacement or refund.

Return shipping

Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.

Please do not return products to the address shown on the shipping package unless instructed by our customer support team.

Refunds

Once your return is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund.

Original shipping charges, if applicable, are non-refundable unless the order arrived damaged, defective, or incorrect.

Cancellations

Orders may be cancelled only before they have been processed or shipped. Once an order has entered fulfillment, we may not be able to cancel or modify it.

Non-returnable items

Items that have been used, damaged after delivery, altered, or returned without their original packaging may not qualify for a refund.

Questions

If you have questions about a return or refund, please contact us through our Contact Us page before sending any product back.