FAQ

How long does shipping take?

Orders begin processing once payment is confirmed. Most orders are delivered within 10 to 30 business days after shipment, depending on the destination. Delivery estimates are not guaranteed.

How do I track my order?

When your order ships, we email you a tracking number when one is available. Carrier updates can take a little time to appear.

How much is shipping?

Any shipping cost is shown at checkout before you pay. Some products qualify for free shipping.

Can I return an item?

Yes. Unused items in their original packaging can be returned within 30 days of delivery. Please contact us before sending anything back. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect. See our refund policy for details.

Can I change or cancel my order?

Contact us as soon as possible. Orders can only be cancelled before they are processed or shipped, and address changes are not guaranteed after that.

Which payment methods do you accept?

Visa, Mastercard, Apple Pay, Google Pay and Shop Pay.

How do I contact Romvera?

Email support@romvera.com or use our contact page. We aim to reply within 1 to 2 business days.